Privacy Policy

ffective date: July 26, 2026

Industrial Printing & Design LLC (“Industrial Printing & Design,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit industrialprintingservices.com and https://www.promoplace.com/industrialprintinganddesign, use our online catalog or storefront, request a quote, place an order, submit artwork, communicate with us, or otherwise use our printing, design, engraving, promotional-product, and related services (collectively, the “Services”).

1. Information We Collect

Depending on how you interact with us, we may collect the following:

Contact and business information: your name, company name, job title, email address, telephone number, billing address, shipping address, and similar information.
Quote and order information: product selections, quantities, sizes, colors, specifications, delivery instructions, purchase history, tax-exemption information, and other details needed to quote, produce, and deliver an order.
Artwork and personalization information: logos, photographs, designs, trademarks, names, identification numbers, serial numbers, employee lists, and other content you submit for printing, engraving, embroidery, personalization, proofing, or production.
Payment and transaction information: payment status, transaction identifiers, and limited billing information. Credit- and debit-card payments are processed by third-party payment processors such as Stripe. We do not receive or store your complete payment-card number.
Communications: messages, emails, text messages, quote requests, customer-service records, proof approvals, and other communications you send to us.
Website and device information: Internet Protocol (IP) address, browser type, device type, operating system, referring pages, pages viewed, approximate location derived from an IP address, and dates and times of visits.
Cookie and similar-technology information: information collected through cookies, pixels, server logs, and similar technologies used to operate, secure, and understand use of our website and online storefront.

We may receive information from you directly, from someone acting on behalf of your company, from our catalog and storefront providers, from payment processors, and from suppliers or fulfillment partners involved in your order.

2. How We Use Information

We may use personal information to:

respond to questions and prepare quotes or proposals;
create customer accounts and manage customer relationships;
review artwork, prepare proofs, verify approvals, produce orders, and provide requested Services;
process payments and arrange production, pickup, shipping, delivery, returns, or customer support;
communicate about quotes, orders, proofs, deadlines, account matters, and service updates;
verify rights or authorization relating to trademarks, copyrighted material, licensed merchandise, and other intellectual property;
maintain business, accounting, tax, warranty, production, and transaction records;
improve and secure our website, storefront, products, and Services;
detect fraud, misuse, security incidents, or violations of our terms; and
comply with legal obligations and protect our legal rights.

We will use customer artwork and other submitted content to evaluate, prepare, produce, and fulfill the requested work. We may display completed work in a portfolio or marketing material only when permitted by our agreement with the customer, with the customer’s permission, or when the material is otherwise lawfully available for that use.

3. How We Disclose Information

We may disclose personal information to:

Service providers: companies that provide website hosting, forms, email, data storage, security, analytics, accounting, customer support, or other business services.
Payment processors: companies such as Stripe that process payments and help prevent payment fraud. Their handling of information is also governed by their own privacy policies.
Suppliers and fulfillment partners: manufacturers, distributors, decorators, printers, engravers, embroiderers, promotional product suppliers, and other production partners when needed to quote, produce, or fulfill an order.
Shipping and delivery providers: postal services, carriers, couriers, and freight providers used to deliver orders.
Professional advisers: accountants, attorneys, insurers, and other advisers who assist our business.
Government authorities or other parties: when reasonably necessary to comply with law, respond to valid legal process, investigate fraud or misuse, protect safety, enforce our agreements, or protect our rights or the rights of others.
Business transaction parties: as part of a merger, financing, sale of assets, reorganization, or similar business transaction, subject to appropriate confidentiality protections where applicable.

We do not sell personal information for money. We do not knowingly use personal information to make decisions through profiling that produce legal or similarly significant effects. We also do not share mobile phone numbers or text-message consent information with unaffiliated third parties for their own marketing.

4. Payments

Online card payments may be processed by Stripe or another payment processor. Payment processors collect and process payment information directly under their own terms and privacy policies. Stripe’s privacy policy is available at stripe.com/privacy.

5. Cookies and Similar Technologies

Our website and online storefront may use cookies and similar technologies that are necessary to operate pages, remember selections, maintain security, support checkout, and understand website performance. Third-party services embedded in or linked from our website may also set cookies under their own privacy policies.

You can usually control cookies through your browser settings. Blocking some cookies may prevent parts of the website, forms, catalog, or checkout process from working correctly. If we use technology that is legally considered targeted advertising or a “sale” or “sharing” of personal information, we will provide any opt-out method required by applicable law.

6. Email and Text Communications

We may use email or text messages to respond to you and to provide quotes, proof approvals, order updates, pickup or shipping information, and other service-related communications. If you separately agree to receive promotional messages, you may opt out of promotional emails by using the unsubscribe link in the message and may opt out of text messages by replying STOP. We will honor a text-message opt-out, but may continue to contact you through non-text methods when reasonably necessary to complete an order or provide requested service. Message and data rates may apply to text messages.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including completing orders, supporting repeat orders, maintaining production and proof records, meeting accounting, tax, insurance, warranty, and legal requirements, resolving disputes, and enforcing agreements. Retention periods vary according to the type of information and our legal or business needs.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No website, transmission, or storage system can be guaranteed to be completely secure. Please do not include Social Security numbers, account passwords, complete payment-card numbers, protected health information, or other unnecessary sensitive information in artwork, order notes, or ordinary email.

9. Your Privacy Choices and Rights

Depending on where you live and subject to applicable exceptions, you may have the right to request that we:

confirm whether we process your personal information;
provide access to or a copy of certain personal information;
correct inaccurate personal information;
delete certain personal information;
provide certain information in a portable format; or
honor an applicable opt-out right concerning targeted advertising, the sale of personal information, or certain profiling.

To submit a privacy request, email sales@industrialprintingservices.com with the subject line “Privacy Request,” or contact us using the information below. Please describe your request and provide enough information for us to identify the relevant records. We may need to verify your identity and authority before completing a request. If we deny a request, you may appeal by replying to our decision and stating that you wish to appeal. You may also use an authorized agent where permitted by law.

Some rights may not apply to information collected in a business-to-business or employment context, and we may retain information when permitted or required for order fulfillment, transaction records, fraud prevention, security, legal compliance, or the establishment or defense of legal claims. We will not unlawfully discriminate against you for exercising an applicable privacy right.

10. Children’s Privacy

Our Services are intended for businesses and adults and are not directed to children under 13. We do not knowingly collect personal information online from children under 13. If you believe a child under 13 has provided personal information to us, please contact us so that we can take appropriate action.

11. Third-Party Websites and Services

Our website may link to or integrate with third-party websites, social media platforms, catalogs, storefronts, payment services, or other services. We do not control those third parties or their privacy practices. Please review their privacy policies before providing information to them.

12. Processing in the United States

Industrial Printing & Design is based in Texas, and information may be processed and stored in the United States or in other locations where our service providers operate. Privacy laws in those locations may differ from the laws where you live.

13. Changes to This Privacy Policy

We may update this Privacy Policy as our practices, Services, or legal obligations change. The revised Policy will be posted on this page with a new effective date. Material changes may also be communicated by other appropriate means.

14. Contact Us

For questions, concerns, or privacy requests, contact:

Industrial Printing & Design LLC
Email: sales@industrialprintingservices.com
Phone: 832-408-8484